Contact Us

Galdreni® Customer Care

We're here to help.

Have a question about a Galdreni® home-care product or an existing order? Contact us for product information, usage guidance, order support, shipping assistance, returns, damaged-item questions and general customer care.

Our Business Identity

Know who operates the brand.

Galdreni® products are presented through Galdreni.com. The information below identifies the operating company and designated brand representative for product, order and customer-service inquiries.

Business Information

Brand Galdreni®
Operating Company Shenzhen Weizhengmei E-commerce Co., Ltd.
Brand Representative Jinguang Gai
Customer Service Phone +86 17324408904
Customer Service Email service@galdreni.com
Choose How to Reach Us

Find the help you need.

Whether you're learning more about a Galdreni® product, checking an order, reviewing cleaning instructions or requesting after-sales support, our customer-care team can help direct your inquiry to the right place.

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Email Support

Best for detailed product questions, cleaning-use inquiries, return requests, order concerns, damaged-item questions and written follow-up.

Email our team →
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Phone Support

Contact customer care for general product information, order questions and assistance with an existing Galdreni® purchase.

Call customer care →
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Order Assistance

Have your order number and checkout email ready so our team can better understand and review your request.

Send an inquiry →
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Tell us what you need help with.

Fields marked * are required.

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Thanks! Your message has been submitted. Our team will review your inquiry.
{% endif %} {% if form.errors %} {% endif %}

We use the information you submit only as necessary to review and respond to your inquiry. See our Privacy Policy .

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Before You Send a Return

Returns & Refunds

Please contact Galdreni® Customer Care for the applicable return instructions and return destination before shipping an item back.

Do not send a return to an operating-company address, supplier address or other address unless our customer-service team expressly confirms that it is the correct return destination for your order.

Return eligibility, exclusions, refund conditions and applicable timelines are governed by the Return & Refund Policy published on Galdreni.com.

Product appearance, specifications, quantity, fragrance, included accessories and recommended use may vary by item. Always review the applicable Galdreni® product page, packaging, care directions and included instructions before use. Surface compatibility may vary, and spot testing is recommended where appropriate. For questions about a specific Galdreni® product, contact service@galdreni.com.